Terms Of Use

Terms and Conditions  - (a) Norvic Philatelics specific terms.

The Terms and Conditions in this section, and under "Privacy Policy", do not affect your statutory rights and in all cases English law shall apply.

We aim to deliver to any address in the UK normally within five to seven working days of the order date except when we are on holiday or for items shown as awaited.  Deliveries to other countries depend on the postal services used: as a guide airmail to east and west coast North America is often achieved in 5 days, other states may take longer.

We reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time. If the price is incorrect we may not be able to supply at the price shown even if you have paid.

Many of the items we sell are unique and may, therefore, be sold at any time. If you are interested in an item which has sold out but not yet been removed from the database, please let us know. In the event that the original sale is not completed, or we obtain another example, we will contact you: you are (of course) under no obligation to accept our later offer.

All our goods are guaranteed to be genuine unless otherwise described.

General trading conditions
All prices are indicated in sterling (GBP - £).  Payments in foreign currencies through any of our checkout options will be at conversion rates determined by the companies managing those checkouts (eg PayPal, Google, Skrill).

If you require delivery outside the European Union any Customs Duty and charges are your responsibility – see Shipping & Returns.


(b)  SHIPPING AND RETURNS - Norvic Philatelics specific terms

All orders are sent using the normal postal service unless you ask for your order to be posted using Royal Mail Recorded Delivery or Special Delivery [inland], or Airsure or International Signed For [international]. 

In the case of losses or damage* in the post, we will ask Royal Mail to investigate and refunds may be dependent on the satisfactory outcome of their investigations. In normal circumstances refunds or replacement will be processed within 2 weeks, but cases of damage may take several weeks, or even months for packets sent outside the United Kingdom.

* Damage must be reported to us within two days of receipt, by email with images. In the case of damaged packages please retain all packaging & goods in case they need to be inspected by Royal Mail, Parcelforce, or other Carrier.

If you require delivery outside the European Union it may be necessary for us to provide a Customs declaration on the outside of the package. The value declared will exclude postage charges. Any Customs Duties payable on import to your country are your responsibility.  If you require us to split your order into two or more lower-value packages we may have to charge more for delivery.

If your order is not received within 15 days please notify us immediately.

Returns - Damage, faults and wrong items

In the unlikely event that we send you the wrong goods, or they are not as described(*) you are, of course, covered for a 100% refund or replacement (where this is possible).  Just contact us (preferably by email) to tell us of the problem, and we will settle the matter either by replacement, or refund, or partial refund (for instance in the case of stamps being not of the condition which we described), whichever you prefer.

(*) Condition. We try to describe the condition of our stock accurately.

In the case of unused postage stamps, this is fairly straightforward using common UK terms: unmounted mint(UMM), lightly mounted mint (LMM), heavily mounted mint (HMM), etc.

In the case of postcards, especially those which are postally used, and of postal history items, there is almost always a certain amount of damage which occurs in the post or later. Postcard corners may be knocked, or bent when they were mounted in Edwardian albums;  postmark offsets may appear on the front of the card.

Postal history items from commercial and social correspondence may be roughly opened. In the end, condition is a matter of judgement, we try to describe accurately: please use the images as well as the descriptions. If you have any questions, please ask. If you would like to see the back of the item, or a larger image, please ask. In the event that you are disappointed with what you get we will be able to come to some agreement that will please you.

Cancellations

European Law gives every private customer in the EU the right to terminate an agreement made via Internet or fax/phone.

If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit of the cost of the goods, subject to the following conditions:    
- The goods are in original condition, that is, as they were when you received them;
- You tell us that you want to cancel the order within 14 working days of receipt of the goods.
- We prefer that you contact us via email to cancel your order, but you may also send a letter by post
- If the goods are made to your specification we may not be able to accept their return. An example would be First Day or Commemorative Covers with specific postmarks;
- You must pay the return delivery charges, and will be liable for any customs or other costs of (re-)import to the United Kingdom.
- You must return the goods, using premium postal services (eg registered) or courier services if we require this, within 14 days in order that your credit can be actioned within 30 days.
- The goods you return must be in a re-saleable condition.

Please note that the law for these Cancellation regulations apply to private customers only.


(c) standard terms as set by the e-commerce site provider

1. Acceptance of Terms of Use and Amendments.

Each time you use or cause access to this web site, you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this web site, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.

2. Our Service.

Our web site and services provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

3. Your Responsibilities and Registration Obligations.

In order to use this web site, you must or may be asked to register on our site and agree to provide truthful information when requested. When registering, you explicitly agree to our Terms of Use and as may be modified by us from time to time and available here.

4. Privacy Policy.

Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.

5. Registration and Password. You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password.

6. Your Conduct.

You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.
You explicitly agree, in using this web site or any service provided, that you shall not:
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;
(d) provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;
(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.

7. Third Party Services.

Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

8. Indemnification.

You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your violation of this Terms of Use or any other violation of the rights of another person or party.

9. DISCLAIMER OF WARRANTIES. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEB SITE AND ANY SERVICES OR CONTENT PROVIDED (THE "SERVICE") IS MADE AVAILABLE AND PROVIDED TO YOU AT YOUR OWN RISK. IT IS PROVIDED TO YOU "AS IS" AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY, IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OF ANY QUALITY, NOR THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER US NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.

10. LIMITATION OF LIABILITY. YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.

11. Reservation of Rights. We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.

12. Notification of Copyright Infringement. If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following address:

Click to contact our webmaster

13. Applicable Law.

You agree that this Terms of Use and any dispute arising out of your use of this web site or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this web site is located, without regard to its conflict of law provisions. By registering or using this web site and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this web site is located.

14. Miscellaneous Information. (i) In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and intact; (ii) The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that partys right and that right will remain in full force and effect; (iii) You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (iv) We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.

15. Consent

By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this Web Site now.
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